Shipping policy

SHIPPING POLICY

Last Updated: October 5, 2026

Thank you for shopping with Woodstar Creations! Each order is carefully prepared and packaged with care. Please review our shipping information before placing your order.

PROCESSING & TURNAROUND TIME

Our current turnaround time is 7–14 business days.

Business days do not include weekends or holidays.

The 7–14 business day turnaround time is the time needed to create, process, and prepare your order for shipment.

Shipping and carrier transit time are NOT included in this timeframe.

Because many Woodstar Creations products are handmade or made to order, processing times may vary depending on order volume and product complexity.

If your order contains multiple items, your order may be shipped together once all items are completed.

SHIPPING

Once your order has been completed, packaged, and prepared for shipment, you will receive a shipping confirmation with tracking information when available.

The carrier’s delivery timeframe begins after our 7–14 business day processing period.

Delivery dates provided by shipping carriers are estimates and are not guaranteed by Woodstar Creations.

Once your package has been accepted by the shipping carrier, carrier delays are outside of our control.

TRACKING INFORMATION

Please allow time for your tracking information to update after receiving your shipping notification.

A shipping label may be created before the carrier physically receives or scans the package. Tracking may therefore show limited or no movement until the carrier completes its initial scan.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Name
Street address
Apartment or unit number
City
State
ZIP code

If you notice an error in your shipping information, please contact Woodstar.creationscs@gmail.com as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Woodstar Creations is not responsible for packages delivered to an incorrect address that was provided by the customer.

RETURNED PACKAGES

If a package is returned to Woodstar Creations because of an incorrect or incomplete address, failed delivery attempt, refusal of delivery, or other customer-related delivery issue, the customer may be responsible for additional shipping charges to have the order shipped again.

Original shipping charges are non-refundable except where otherwise required by law.

LOST, STOLEN OR MISSING PACKAGES

If your package is lost, stolen, or tracking shows it as delivered but you cannot locate it, you must contact the shipping carrier and file a claim directly with the carrier.

Woodstar Creations is not responsible for packages lost or stolen after carrier acceptance or confirmed delivery, except where otherwise required by applicable law.

We can provide available tracking or shipment information when reasonably necessary to assist you with a carrier claim.

SHIPPING DELAYS

Woodstar Creations is not responsible for shipping delays caused by the carrier or circumstances outside of our reasonable control, including severe weather, carrier disruptions, transportation delays, holiday shipping volume, or other delivery interruptions.

We will provide available order and tracking information when reasonably possible to help customers address shipping concerns with the carrier.

ORDERING FOR A SPECIFIC DATE

If you are ordering for a birthday, holiday, vacation, event, gift, or other specific date, please order early.

Remember to allow time for both:

7–14 business days for processing + carrier shipping time

Woodstar Creations cannot guarantee delivery by a specific date unless such a guarantee has been expressly agreed to in writing.

RETURNS, CANCELLATIONS & ORDER ISSUES

Information regarding returns, store credit, order cancellations, order changes, personalized items, damaged products, and incorrect orders can be found in our Return & Refund Policy.

For shipping questions, please contact:

Woodstar Creations
Woodstar.creationscs@gmail.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Thank you for supporting Woodstar Creations! 💜